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Submit a technical request with device details, logs, and reproduction steps. Our engineering team will triage and respond.
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Expert Support for Edge Deployments
Get technical support and resources for Atomo edge AI deployments, from device setup to production troubleshooting.
Support
Technical Support for Edge AI Deployments
Whether you are bringing up a first device, deploying models in the field, or operating a production fleet, our team helps you move from issue to resolution with clear guidance and practical next steps.
Get help
Choose the right support path
Documentation
Self-serve guides for hardware, AtomicOS, ASNN SDK, AI deployment, connectivity, and cloud APIs.
Browse docsRemote Access
Secure diagnostics, remote shell, OTA updates, and fleet monitoring for deployed Atomo devices.
Learn moreEnterprise Support
Architecture reviews, integration planning, and deployment support for production rollouts.
Plan a deploymentCoverage
What we help with
Support spans the full Atomo stack, from first boot to production operations.
Device bring-up
Power, networking, provisioning, and first-boot configuration across Electron, Proton, and Neutron.
AtomicOS & SDK
OS setup, ASNN SDK usage, APIs, libraries, CLI workflows, and application packaging.
AI model deployment
Model conversion, ONNX and TensorFlow Lite runtimes, quantization, and NPU acceleration.
Connectivity
Wi-Fi, Ethernet, BLE, MQTT, and Matter / Thread / Zigbee integration issues.
Fleet operations
Remote diagnostics, OTA updates, monitoring, and troubleshooting deployed device fleets.
Production readiness
Performance tuning, security hardening, and guidance for scale-out deployments.
Process
How support works
Submit a request
Share your product, software version, environment, and a clear description of the issue.
Triage & diagnosis
We classify severity, request logs or remote access if needed, and identify the root cause.
Resolution & follow-up
You receive a fix path, workaround, or configuration guidance, and confirmation when closed.
Prepare your request
Information that speeds up resolution
Device model and firmware / AtomicOS version
Steps to reproduce the issue
Relevant logs, screenshots, or error messages
Network and deployment environment details
Whether the issue appears on one device or across a fleet
FAQ
Common support questions
Who can request technical support?
Developers, partners, OEMs, and enterprise customers working with Atomo hardware or software can submit a support request. Include as much technical context as possible so we can respond efficiently.
What information should I include in a support request?
Include the product name, firmware or AtomicOS version, SDK version if applicable, a clear problem statement, reproduction steps, and any logs or screenshots. For fleet issues, note how many devices are affected.
Do you provide remote diagnostics?
Yes. Through the Remote Access Program, authorized teams can use encrypted remote shell, live logs, monitoring, and OTA tools to diagnose and resolve issues without on-site visits.
Is documentation available before I contact support?
Yes. Start with Developer Documentation for setup, hardware references, APIs, and AI deployment guides. Many common issues are covered there, and it helps us accelerate resolution when you do need help.
Can I get help planning a production deployment?
Absolutely. Use enterprise contact for architecture reviews, integration planning, security considerations, and rollout support tailored to your environment and scale.
What are typical response expectations?
We triage all requests as they arrive and prioritize production-impacting issues. Response timing depends on severity and completeness of the information provided. For mission-critical deployments, discuss dedicated support options with our enterprise team.
Resources
Helpful links while you build
Developer documentation
Guides and references across hardware, software, and AI.
Remote Access Program
Secure fleet diagnostics, OTA, and remote management.
AI Engineer Program
Early access, mentoring, and edge AI deployment resources.
Atomic Center
Device registration, monitoring, and operations console.
ASNN SDK
SDKs and tooling for application and AI development.
Edge hardware
Explore Electron, Proton, Neutron, and related products.
Need hands-on help? Submit a support request and our team will guide you through diagnosis and resolution.
Contact Support